Tax information
If you are ordering from outside Australia, import duties and taxes are to be paid by you, the recipient. I do not collect any taxes, including VAT tax, and import fees are therefore not included in my shipping prices. Any fees or taxes incurred are not my responsibility and you must pay any fees in order to collect your order.

Shipping information

In order to keep shipping costs more affordable, I offer Economy Letter shipping for some small and flat items. However, this can take a long time to arrive and does not include any tracking information.

Once I have sent your order, it is in the hands of Australia Post. This is why I would encourage you to upgrade to tracked or express shipping. Both of these shipping options will arrive faster and include tracking information so that you can keep track of where your order is even after I have sent it.

Gift wrapping and packaging

It's really important to me that all items are packaged with a low environmental impact. Everything is mailed in either an envelope, cardboard box or cardboard mailer. When bubble wrap is required, I only ever use secondhand bubble wrap.

I package all archival quality prints and original artwork in cellophane or plastic sleeves to protect them from water damage and also from general handling. Please consider reusing any packaging you receive with your order!

If you have specific needs, or would like to include a gift note, please let me know.

Processing times

I send orders out within 3-7 business days.

Australia Post estimates that deliveries within Australia can take 3-12 business days and deliveries outside Australia can take 2-5 weeks. For economy letter international, the estimate is 15+ business days.

These are only estimate and can also be extended during busy periods, such as any holidays. It also depends on the destination and the shipping option selected - economy letter, standard tracked, or express. Please allow as much time as possible.

I am always happy to answer any questions or concerns you may have about your order, or give you more specific shipping information. Should you have any questions, please feel free to email me at hello@lorettark.com